🔄 Eligibility
- Returns or exchanges must be requested within 5 business days of delivery.
- Eligibility criteria:
- Items must be unused or only once-burned for scent testing.
- Original packaging intact.
- Proof of purchase (invoice or order confirmation) included.
- Damaged or incorrect items must be reported within 5 business days of receipt with photo verification.
🚚 Return Process
- Contact support@asteloom.com to receive a Return Authorization (RA) number.
- We will email you a prepaid shipping label—return shipping is free.
- Package the item securely with the RA number and invoice, then drop it off at the designated courier.
💰 Refund & Exchange Options
- Once returned items pass inspection, refunds are processed within 3–5 business days to the original payment method.
- Exchanges are shipped free of shipping costs if stock is available.
- For defective or wrong items, a full replacement or refund will be offered.
🚫 Exceptions & Fees
- Clearance items, promotional sales, or custom-scented candles may be non‑returnable (clearly flagged at purchase).
- Restocking fee (e.g., ₹100) may apply only if specifically disclosed upfront.
🛑 Order Cancellations
- Orders may be canceled by the Customer before shipment.
- Once dispatched, cancellation is not possible; one must follow the returns process.
📝 Additional Notes
- Refunds are subject to verification upon receipt of the item.
- If you experience delayed or missing refund, check with your bank/payment provider first, then contact Asteloom support.
- In the case of dispute or ambiguity, this Returns & Refunds Policy supersedes conflicting terms in any other policy
