đźšš Free Shipping (Including Returns)

  • All domestic orders in India receive completely free standard shipping.
  • Delivery is normally within 5–7 business days after order confirmation.

🔄 5‑Business‑Day Return, Exchange & Refund Window

  • Items may be returned or exchanged for any reason within 5 business days of delivery.
  • Eligibility criteria:
    • Product unused (single-burn scent testing allowed)
    • In original packaging
    • Accompanied by proof of purchase (invoice or order confirmation)

🧾 Return Process

  1. Contact support@asteloom.com to obtain a Return Authorization (RA) number.
  2. Securely pack the item including the RA number and send it to our returns center.
  3. A prepaid return shipping label will be provided by us—return shipping is free.
  4. Exchanges shipping is also free if available.

⚠️ Defective or Incorrect Items

  • If you receive a faulty or wrong item, email us within 5 business days with photo evidence.
  • We’ll issue either a full refund or a free replacement promptly.

đź’¸ Refund Timeline

  • Once your return is received and inspected, refunds are typically processed within 3–5 business days to the original payment method.
  • If there’s any delay, please check with your bank/gateway and reach out to our support team if necessary.

đźš« Exceptions & Fees

  • Sale, clearance, or custom‑scented candles may be marked non-returnable.
  • Any applicable restocking fee (e.g. â‚ą100) will be clearly disclosed upfront.

đź“Ś Policy Visibility

  • This policy is clearly displayed on the product pages, checkout, order confirmation emails, and website footer for transparency.